Store Policy
Store Policy
Last updated: November 2025
Welcome to The Paw-Tastic Adventures of Stormie & Friends™, a division of Heart & Quill Rising LLC.
We are committed to providing a safe, enjoyable, and transparent shopping experience for all customers.
This Store Policy outlines how we process orders, payments, shipping, returns, memberships, digital downloads, and customer inquiries when you shop on our website:
www.thepaw-tasticadventuresofstormieandfriends.com
By placing an order, creating an account, or purchasing a membership, you agree to the terms outlined below.
1. General Information
We offer a variety of physical products (Printify/POD items), digital products (coloring pages, activity packs, printables), and subscription-based memberships such as the Adventure Club Lifetime Membership.
All orders are processed through our Wix store, using secure payment providers such as Wix Payments, Stripe, and PayPal.
All product descriptions, pricing, promotions, and availability are subject to change at any time without notice.
2. Order Processing
Physical Merchandise (Printify On-Demand)
Orders begin production immediately after purchase.
Processing time is typically 2–5 business days, depending on product type and manufacturer.
Because Printify creates items on demand, we cannot modify or cancel orders once production has begun.
Digital Products
Delivered instantly via email after purchase.
Includes: Coloring pages, activity sheets, teachable pages, journals, planners, and other downloadable files.
Download links are sent to the email address used at checkout.
Memberships (Adventure Club)
Activated immediately upon purchase.
Members receive email confirmations and access to monthly downloadable content.
Free signup promotions (such as Nov 27–Dec 10) are honored based on purchase date.
3. Shipping Policy
(See full Shipping Policy page for detailed information.)
Summary:
We ship worldwide wherever Printify fulfills.
Delivery typically takes 5–15 business days depending on product and location.
Tracking info is provided when available.
Delays caused by carriers or customs are outside our control.
4. Returns & Refunds
(See full Refund Policy page for detailed information.)
General guidelines:
Non-Refundable Items:
Print-on-demand products
Digital downloads
Memberships
Promotional or discounted items
Personalized or custom products
Refunds may be approved ONLY if:
The item arrives damaged
The item is defective
The wrong item was delivered
The item is missing
Print quality error from manufacturer
To request a replacement, you must contact us within 7 days of delivery with clear photos.
5. Digital Products & License
All digital downloads are for personal use only.
Files may NOT be resold, shared, distributed, or used commercially.
Teachers may print for classroom use with credit.
Modifying or altering designs does not grant resell rights.
6. Adventure Club Membership Terms
By joining the Adventure Club, you agree to the following:
Membership Benefits:
Monthly printables (coloring pages, activities, teachables)
Exclusive discounts (10% off merchandise)
Emails on the 10th and 20th of each month
Lifetime access for paid members
Access to member-only updates and early announcements
Free Signup Window:
Free promotional periods (such as Nov 27–Dec 10) are honored only during the stated dates.
After the promotion ends, membership becomes a one-time paid fee ($10 unless otherwise stated).
Memberships Are Non-Refundable
Because members immediately receive digital goods and benefits, all membership purchases are final.
7. Pricing & Payments
All prices are listed in USD.
We accept:
Credit/debit cards
PayPal
Wix Payments
Authorized mobile wallets
We reserve the right to update product prices, promotions, and discounts at any time.
8. Cancellations & Changes
Because we work with print-on-demand suppliers:
Orders cannot be changed once they enter production.
Cancellations are typically not possible after submission.
If you made an error, contact us immediately, and we will attempt—but cannot guarantee—to intervene.
9. Out-of-Stock Items
If an item becomes unavailable:
We may offer a replacement
We may cancel/refund that item
We will notify you by email with options
---
10. Customer Accounts & Security
Customers may create an account to:
Access order history
Download digital products
Manage membership
View subscriptions
Save preferences
You are responsible for maintaining the confidentiality of your login information.
11. Privacy & Cookies
Your information is protected under:
Our Privacy Policy
Our Cookies & Tracking Policy
We do not sell customer data.
We only use tracking tools for analytics, performance, and advertising.
12. Customer Service
For support, questions, or concerns, contact us at:
support@heartandquillrising.com
We respond within 24–48 hours (Mon–Fri).
13. Updates to This Store Policy
We may update this policy at any time. Changes become effective immediately when posted on this page.