Shipping Policy
Shipping Policy
Effective Date: December 2025
Business Name: Heart & Quill Rising LLC
Brand: The Paw-Tastic Adventures of Stormie & Friends™
Website: https://thepawtasticadventuresofstormieandfriends.com
Contact: christielane@thepawtasticadventuresofstormieandfriends.com
1. Order Processing Times
We work with print-on-demand manufacturing partners to produce your items.
Because each product is made when ordered:
Processing Time:
2–7 business days
Processing time may be longer during:
Holidays
New product launches
High-volume sales (Black Friday, Cyber Monday)
You will receive an email confirmation when your order is placed and another when your order ships.
2. Shipping Times & Methods
Shipping times vary based on destination and carrier.
Estimated Shipping Times (U.S.):
Standard Shipping: 3–8 business days
Express (if available): 2–4 business days
International Shipping:
Times vary by country and customs processing.
Most orders arrive in 8–20 business days, but delays are possible.
3. Shipping Costs
Shipping rates are calculated at checkout based on:
Product type
Quantity
Destination
Carrier rates
Some products may ship separately depending on the print provider.
4. Tracking Your Order
Once your item ships, you will receive a tracking number (when available).
Some international carriers provide limited tracking information.
5. Delays
We are not responsible for shipping delays caused by:
Carriers
Weather conditions
Customs
Incorrect addresses provided at checkout
High-volume seasonal surges
Delays do not qualify for refunds.
6. Wrong or Incomplete Address
If you enter an incorrect or incomplete address at checkout:
We cannot refund or replace the order.
If the package returns to the print-on-demand facility, you may request reshipment — new shipping fees will apply.
7. Lost or Stolen Packages
If tracking shows “Delivered” but you cannot locate the package:
Check with neighbors
Check alternate delivery locations (porch, garage, etc.)
Contact the carrier
If the carrier confirms delivery, we cannot issue a refund or replacement.
If the carrier declares the package lost, we will submit a replacement order for you.
8. Damaged or Defective Items
If your item arrives damaged or defective, email us within 7 days with:
Order number
Photos of the damage/issue
Description of the problem
Email: christielane@thepawtasticadventuresofstormieandfriends.com
We will work with our print provider to send a replacement or approve a refund.
9. International Taxes & Fees
Customers outside the U.S. are responsible for any customs fees, VAT, import duties, or taxes required by their country.
These fees are not included in product prices or shipping costs.
10. Split Shipments
Orders with multiple items may ship in separate packages depending on:
Availability
Print provider locations
Product type
You will receive tracking information for each shipment when available.
11. Questions About Shipping?
Email us anytime: christielane@thepawtasticadventuresofstormieandfriends.com