Refund Policy
Refund Policy
Effective Date: December 2025
Business Name: Heart & Quill Rising LLC
Brand: The Paw-Tastic Adventures of Stormie & Friends™
Website: https://thepawtasticadventuresofstormieandfriends.com
Contact: christielane@thepawtasticadventuresofstormieandfriends.com
1. Overview
Thank you for shopping with The Paw-Tastic Adventures of Stormie & Friends™!
Because many of our products are custom-made and/or digital, our refund guidelines differ by product type.
This policy explains when refunds or replacements are available.
2. Refunds for Digital Products
This applies to:
Printables
Coloring pages
Journals
Planners
Activity pages
Downloadable files
E-books
Membership digital items
All digital product purchases are final and non-refundable.
Once a file has been downloaded, we cannot reverse access or verify non-use, therefore no refunds will be issued for any reason.
3. Refunds for Physical Products (POD Merchandise)
Most physical products are produced through print-on-demand partners.
Because each item is made especially for you at the time of purchase:
We do not offer refunds or exchanges for sizing, buyer’s remorse, or incorrect orders placed by the customer.
However, we will replace or refund items that arrive:
Damaged
Defective
Misprinted
Incorrect due to a manufacturing error
4. Reporting a Problem with an Order
If your product arrives damaged or defective, please contact us within 7 days of delivery.
Email: christielane@thepawtasticadventuresofstormieandfriends.com
Please include:
Order number
Full name
Photos of the damage/defect
Description of the issue
We will submit the claim to our print-on-demand partner for replacement or refund approval.
5. Lost Packages
If your package shows as "delivered" but you can’t find it:
Check with neighbors
Check alternate delivery locations
Confirm the address entered at checkout
If the package is marked “delivered” by the carrier, we cannot issue refunds.
If the carrier declares the package lost, we will work with you to replace the order.
6. Incorrect Shipping Address
If a customer enters an incorrect address and the order ships:
We cannot offer a refund or replacement.
If the order is returned to sender, we can reship it — the customer pays the new shipping fee.
7. Processing Refunds or Replacements
If your claim is approved:
Replacements are typically sent automatically at no cost
Refunds are issued to your original payment method
Refund processing time is 5–10 business days
8. Non-Returnable Items
The following items cannot be returned or refunded:
Digital downloads
Personalized/custom items
Books signed by the author
Gift cards
Items purchased through third-party marketplaces (Amazon, Etsy, etc.)
9. Exchanges
We do not offer size or style exchanges for print-on-demand items.
10. Questions?
For any refund-related inquiries, contact: